Help

On your Membership page, tap Cancel membership and choose a reason. The next payment is stopped and Premium stays on until the end of the time you’ve paid for. A payment is not refunded once your access has started, except where the law gives you a right to a refund — the refund policy explains.

Before a 3, 6 or 12-month membership renews, we email you the date and the amount. A monthly membership renews every month until you cancel. Your Membership page always shows the next renewal date.

Payments to us appear as BREYARCHIVES. They are processed by Stripe; we never see or store your card number.

Payments to us appear as BREYARCHIVES. If you don’t recognise one, or a renewal came that you didn’t expect, contact us promptly and tell us the date and the amount. You can also contact your bank or card provider.

A payment is not refunded once your access has started, except where the law gives you a right to a refund. If you were charged by mistake, contact us. The refund policy has the details. If you think a payment should be refunded — a renewal you didn’t expect, or something that went wrong — ask using the link below. A request is about your latest payment — for an earlier one, write to us. A person reads every request and answers by email. A refund we give on a request is the whole payment and ends Premium straight away.

Yes, from your Membership page. A longer plan starts straight away and you pay its price less what’s left of your current one — the exact amount is shown before you confirm. A shorter plan starts when your current one ends, with nothing to pay before then. A change can’t be made while a payment has failed, while your membership is set to end, or while a half-price renewal or another change is waiting.

Update your card on your Membership page. Premium stays on for two days after the renewal date; after that it stops until a payment goes through. If the payment keeps failing, the membership ends — you can choose a plan again at any time.

While your membership is running: on your Membership page, under Manage billing — your payments with their receipts and invoices, and the card on file. For a membership that has ended, write to us.

It comes from Brey Archives <no-reply@breymedia.co> — check your spam or promotions folder. Each link works once, for a limited time. For a new one, sign in with your email address and password: we’ll offer to send it again.

Google doesn’t allow signing in inside the Instagram or TikTok browser. Open this site in Safari or Chrome (from the app’s three-dot menu) and continue with Google there — or sign in with your email address and password.

Ask for a reset link with your email address. If an account uses that address, the link arrives in a minute or two.

If you signed up with Google, it’s your Google account’s address. Otherwise, ask for a password reset with each address you use — the link only arrives at the one with an account. Still stuck? Write to us.

In Sign-in & security. A new email address has to be confirmed from both the old and the new inbox. Signed in on a phone or computer you no longer use? Sign out everywhere is on the same page.

A phone, tablet or computer with an up-to-date browser — Safari, Chrome, Samsung Internet, Firefox or Edge. There’s no app to install; you can add Brey Archives to your home screen from your browser’s menu.

A video marked “Free with an account” opens with a free account. One marked Premium opens with a Premium membership.

Check your connection, then tap Try again if it appears, or reload the page. Inside the Instagram or TikTok browser, opening the page in Safari or Chrome can help. If it still won’t start, write to us with the video’s title and the phone or computer and browser you use.

Yes. When you’re signed in, a video you started picks up where you left it, on any device — unless you had only just started it or had reached the end.

From your Account page, Delete your account. With Premium, you choose between keeping it until your paid time ends and deleting straight away. Either way no further payments are taken, and deleting doesn’t refund anything already paid.

Payment records — your payments, refunds and the terms you agreed to — and the record of the videos you opened, no longer linked to an account, for accounting, refunds, disputes, fraud prevention and legal reasons. The IP address and device details recorded when you paid, that record of videos, and messages you sent us are deleted automatically after a set period. Stripe, who processes the payments, keeps its own records. The privacy policy has the details.